Jira troubleshooting
From Finninday
Contents
Symptoms
unable to create a ticket
- logging in as a newly created user with no special permissions, I see no "create issue" button.
- the only area visible in the upper blue bar is "dashboards"
- logging in and out are successful
- verify the default project
- verify user permissions and group membership
user permissions not syncing with ldap
Basic info gathering
- version is under the "?" help icon in the upper right under "About Jira"
- my version is 6.1.5
- lf version is 6.1.4
Use logging to see what is going on
- under the gear settings icon in the upper right is the "System" menu selection
- in the left side menu bar is a the Logging and Profiling option
- enabling a logging component on this page does not persist across application restarts
- log location defaults to:
/var/atlassian/application-data/jira/log# tail -f atlassian-jira.log
- every component on a jira page is built through a restful call which can be seen in the logs through the http access log which can be enabled here
- sql calls can be enabled here to debug database access
