Difference between revisions of "Maytag Neptune washer won't spin"

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http://www.fixya.com/support/t1005823-maytag_neptune
 
http://www.fixya.com/support/t1005823-maytag_neptune
  
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Check out the motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new motor conversion kit which includes the motor, motor control board and the wire harness.
 
Check out the motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new motor conversion kit which includes the motor, motor control board and the wire harness.
  
 
See www.neptunewaxmotor.com for disassembly photos and other Neptune information.
 
See www.neptunewaxmotor.com for disassembly photos and other Neptune information.
 
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Revision as of 19:12, 16 October 2013

We have this model of washing machine:

Model and Serial number

And it stopped spinning or agitating. The control panel works and buttons can select different cycles. You can start a cycle and the door locks and the timer counts down, and water flows in and out, but the washer doesn't spin.

At the end of the cycle, the door unlocks, the clothes are very wet, and this diagnostic code appears:

Error code

I found a manual for this model, but it just says to check the circuit fuses. It doesn't give the diagnostic code translations. File:L0302242.pdf

I checked the breaker and it showed no sign of a partial connection.

I found disassembly instructions here: http://www.neptunehelp.com/index_files/Page323.htm

I found this fellow whose washer thought it was constantly unbalanced and he fixed it by shaking the balance switch. http://www.graham.org/node/73

The FAQ here (http://www.neptunehelp.com/index_files/Page704.htm) mentions a "spin-enable switch" that is normally triggered by the door lock. That sounds promising.

Here is someone in Belize with a similar sounding problem: http://appliancejunk.com/forums/index.php?topic=2473.0 They say that "Lr" means locked rotor.

Here is a pretty authoritative-sounding answer about what Lr means: http://www.fixya.com/support/t1005823-maytag_neptune

Check out the motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new motor conversion kit which includes the motor, motor control board and the wire harness.

See www.neptunewaxmotor.com for disassembly photos and other Neptune information.