Jira troubleshooting: Difference between revisions
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(Created page with "===Symptoms=== ====unable to create a ticket==== * logging in as a newly created user with no special permissions, I see no "create issue" button. * the only area visible in ...") |
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* the only area visible in the upper blue bar is "dashboards" | * the only area visible in the upper blue bar is "dashboards" | ||
* logging in and out are successful | * logging in and out are successful | ||
* verify the default project | |||
* verify user permissions and group membership | |||
====user permissions not syncing with ldap==== | |||
===Basic info gathering=== | |||
* version is under the "?" help icon in the upper right under "About Jira" | |||
* my version is 6.1.5 | |||
* lf version is 6.1.4 | |||
===Use logging to see what is going on=== | |||
* under the gear settings icon in the upper right is the "System" menu selection | |||
* in the left side menu bar is a the Logging and Profiling option | |||
* enabling a logging component on this page does not persist across application restarts | |||
* log location defaults to: | |||
/var/atlassian/application-data/jira/log# tail -f atlassian-jira.log | |||
* every component on a jira page is built through a restful call which can be seen in the logs through the http access log which can be enabled here | |||
* sql calls can be enabled here to debug database access | |||
* | |||
Latest revision as of 17:13, 14 December 2013
Symptoms
unable to create a ticket
- logging in as a newly created user with no special permissions, I see no "create issue" button.
- the only area visible in the upper blue bar is "dashboards"
- logging in and out are successful
- verify the default project
- verify user permissions and group membership
user permissions not syncing with ldap
Basic info gathering
- version is under the "?" help icon in the upper right under "About Jira"
- my version is 6.1.5
- lf version is 6.1.4
Use logging to see what is going on
- under the gear settings icon in the upper right is the "System" menu selection
- in the left side menu bar is a the Logging and Profiling option
- enabling a logging component on this page does not persist across application restarts
- log location defaults to:
/var/atlassian/application-data/jira/log# tail -f atlassian-jira.log
- every component on a jira page is built through a restful call which can be seen in the logs through the http access log which can be enabled here
- sql calls can be enabled here to debug database access